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Skyler reviewed on Altamont Co
After one week, I called to check on the order. I again spoke with Doug, and was told the order was on track and it would be one more week. 10 days later, I called to inquire about my order. I was told, by Doug again, that something had gone wrong with my order and it would be ANOTHER two weeks. I felt like he was rushing me off the phone, and did not appreciate his tone.
Exactly two weeks to the day of that call, I called them and it went to their voice mail. I left a message, strongly describing my frustrations with the lack of communication, and customer service, and care about my order. I left my name and number and requested a call back. Two days later, after not hearing from them, I called, getting their voice mail again, and told them I was dissatisfied and to cancel my order immediately and that they were not authorized to charge my card for anything.
I would not recommend this company to anyone. They couldn't deliver what they promised me in the first time frame, and they didn't even have the decency to call me and tell me there was a problem. Even an email would have been appreciated and probably would have kept me as a customer. But after missing the first deadline, I would have thought that they would be extra motivated to meet the second. Not at all. posted on Saturday, January 01, 2011