Charles Ro Supply Company, America's Largest Train Store

Location Address:
Charles Ro Supply Co
662 Cross St
Malden,
MA 02148-4371

-- Sunday, April 26, 2009 Charles Ro Supply Co reviews

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Email: ****************@charlesro.com
Categories: Hobby and Model Constr Supplies-Retail [more businesses in Hobby and Model Constr Supplies-Retail]

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Charles Ro Supply Co Reviews

Charles T reviewed on Charles Ro Supply Co

business listing rating Yes Charles Ro Company has a large selection but everything you can order on line is always out of stock. I purchased some of their products 2/11/2014 and when submitted my order, I never received any form of confirmation email. I wrote to their customer service department to inquires about my order since you are unable to verify any thing via their website. I NEVER received a reply. I found the same products through a different company so I again wrote to Charles Ro's customer service to cancel my order. No reply received then either. Two weeks later I received an email from UPS that Charles Ro has shipped me a package. I again wrote to their customer service and once again got no response. When I tried to call them, I got no answer. No Big Surprise!!! You would think an email from them would have been sent letting me know what was shipped but nope! Nothing at all was sent so I have no idea what is being shipped to me. I do expect a full refund on the purchase since my order was canceled. We will see how that goes. Although they do have pretty good prices, best I have seen, I do not ever plan to do business with them again. I prefer to pay a bit more and have better customer service then what I have received so far. As far as the price, the other company I ended up ordering from was only $20 more. Not bad and I have had no issues with the other company. Merchants was in stock and I have already received. posted on Wednesday, February 26, 2014


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